Testimonials

I would like to let you know of some excellent customer service a received from your Newmarket store last week. 

I had an awards night on Saturday and in true me fashion had left it to the last minute to source my accessories for the evening! The main one being a Champagne gold self tie, bow tie. I called up your store on Thursday late afternoon and was assisted by Rachel (unfortunately i didn't get her last name). 

Rachel told me that there was not one in stock and she would follow up with your supplier and get back to me inside an hour, she did this! In-fact she had managed to find an appropriate tie, she forwarded me a picture via email to ensure I was happy with her find. Rachel ensured it was put on a next day courier delivery and i had it in my possession by Saturday morning. 

I have never used your stores before; however i was made to feel valued, important and looked after. i can not praise Rachel's services enough! 

Many thanks Liam 

Great event. "Mozart" was excellent fit although didn't help my piano playing. Thanks FC - very professional 

Popped in this morning to have a suit fitted for a wedding this afternoon. Jazz was extremely helpful in picking out pants, waistcoat, bow tie and a shirt. She knew exactly what colours suited me. I was in and out within 20 minutes and walked out a very happy customer. I will definitely recommend Frank Casey to friends and family. As someone who works extensively in customer service, it's always a pleasure to experience quality customer service from someone who knows their product and is willing to go the extra mile. 

To whom it may concern. I have just been to your Newmarket store looking for advice and to hire a suit for my upcoming wedding. I was very nervous at this prospect as it is completely out of my comfort zone. Upon arrival I was greeted in a very friendly manner and was put at ease straight away. The lady who served me (Rachel) was very professional an thoroughly knowledgeable with what would work with my shape. I was so comfortable and VERY VERY happy with the choices she and I made. I felt like a million dollars with the final suit on and can't wait to wear it on my wedding day.Kind Regards.

Last year, ball season I got my suit from Frank Casey Takapuna. I got taken to the Newmarket branch this year and was greeted and helped by Joanna. She gave the best service I have ever had, she was super friendly, easy to get along with and allowed me to take my time trying out different combos and encouraged me to take my time deciding. She helped me pick out a suit I loved and tried her best to fill my request on bow ties/pocket square particulars. I ended up having an amazing ball and winning ball king thanks to Jo and her amazing assistance! I would gladly travel from where I live to Newmarket just to receive service like Jo's!
Cheers, Tim

Fantastic-prompt, efficient service everytime!

Excellent, great service and fitting was on the mark!

Suit Hire Auckland – Newmarket is Awesome!!!
- Murray Watson

Very friendly and helpful..
- Dave Clark

Prompt. Professional but relaxed

Great work all around. 5 Stars! - Bayes

All good. From Nai Pholpragerl of Howick

Very friendly & particular service. Listened to our needs & what we wanted. Honest, open & pleasant

Andre @ Khyber Pass was very helpful. He knew my requirements. New suits as well for black tie dinner.

Jaleesa was fantastic and very helpful! Thanks for the great service A+

I wanted to send an email to say thank you so much for all your help with the suit hire for my wedding on July 20th. We had an amazing day, and everyone looked really good in their suits.

Thank you also for the quick turn around on the adjustments that were required following the final fittings for some of my groomsmen. The entire hiring process was very easy, which I appreciated given that none of us currently live in Auckland so we were not able to try on our suits until we came into the store to pick them up. I would definitely recommend Frank Casey to any of my friends who are looking to hire suits for their weddings.

Thanks once again.

Regards,
Andrew

Excellent and Efficient Service! Very professional.
Emily you are awesome.

Great!

Great Service, Friendly Faces

Excellent.
Friendly/entertaining/relaxed
Professional
Comfortable
- great adjustable pants
- comfortable shoes

✩✩✩✩✩ Aug 02, 2012 by Josh
Suburb: Papakura 

Had a great experience at the store, would definitely recommend it for anyone working in the CBD!

On Wednesday 30^th December a group of us came in to hire suits for a wedding on the 11^th of January.  The young woman (Emma) who looked after us was a super star.  Not only did she help us find exactly what we need and provide us with excellent customer service, but the way she confidently negotiated the state of the father of the groom was outstanding.  The father of the groom is in pretty bad shape as he has terminal cancer.   He has a morphine pump and multiple lure sites as well as issues with mobility and the woman who served us deftly maneuvered around all of these issues whilst helping him with his suit sizing and trying on as if she’d done it a thousand times before and there was nothing out of the ordinary.  The confident way she dealt with this was such a blessing for us as a group. There was no fuss made of any of it.  I would like to say a heartfelt thanks for normalising our experience even though was potentially actually quite nerve wrecking for you.  And for making us feel totally welcome and completely ordinary.
Thank you!
Max Lawson

It was my great pleasure to have Jas (Newmarket) go to great lengths to save my wardrobe malfunction tonight. She exhibited fantastic customer service and it was so nice to be the recipient. Please allow her to explain why she finished late on Thursday night.Thanks,
Greg Robb  

Just wanted to drop a thank you note to the lovely Tess (Takapuna), who helped my son select his ball outfit.You were so helpful, pleasant and had the patience of a Saint.You are fantastic at your job, and Wow you made my son look very handsome.Thanks again Tess.
[Westlake Boys High School]

Just want to say Jo from the Newmarket branch is such an awesome staff member!! I came in during lunchtime in a rush to sort out hiring a suit for the weekend and she was the friendliest, most genuine and helpful staff I've seen for a very long time - not just within suit hiring industry but in Auckland as a whole. She was very thorough in every measurement detail and helped me decide what looked the best, she didn't get annoyed when I couldn't make up my mind..
I would definitely come back to hire my next suit simply because of Jo's awesome service!!
 

Fantastic team. Superior, fast and friendly service. Highly recommended. Thanks guys for making my decision so easy and making me look good for my event.

Very Professional.. Matt Hicks

Outstanding Service - Efficient and Appreciate the delivery to home. Thank you

I found the particular staff member that served me to be very professional in understanding the activities I went through.

Very Helpful, Professional. Thank You

Quick & Easy with details on file.

Fantastic - Exceptional Service

Excellent. Very helpful and efficient service.

Fantastic + helpful

Seamless service. Excellent.

The suit was comfy, perfect fit. The staff were nice and helpful.

The suit was brilliant, current and tailored to fit perfectly. Everything was already ironed and tie was tied. Exceptional.

Very impressed, good excellent service.

Helpful, courteous. Very efficient. Thank you.

Good suit, good fitting.

Smooth, easy, enjoyable

Great, easy to organise, great suit + service